first published on November 25, 2019 by Funker
After multiple customer reports surfaced claiming that Google’s cloud gaming service Stadia was overheating the Chromecast Ultra 4K HDR streaming device, Google responded by disputing the legitimacy of the complaints.
Multiple redditors in the Stadia subreddit claimed to receive overheating warnings and system shutdowns. While others noted that their devices were running alarmingly hot to the touch.
A Google rep acknowledged that it is normal for the Chromecast Ultra to run hot, but flat out denied the overheating claims.
“We know any sort of heat on a device can be worrisome, but we can confirm there is no thermal overheating issue with Chromecast Ultra. During normal usage (like watching cat videos on YouTube), the surface of the device may get warm to the touch, but this is working as designed,” said a Google community manager, according to PC Gamer.
The statement did little to soothe the distraught customers, as they feel Google’s testing may not have took into account the additional strain prolonged 4K game streaming would have over conventional 4K video streams.
With Google outright denying the thermal malfunction issue, effected users will need to come forward with some sort of proof exposing the alleged inherent malfunction if they want something done. Yet, this isn’t the first complaint against Stadia since it was released. Stadia has reportedly not lived up to its promised visual quality and was also released with less features than advertised.